SUPPORT CENTER
How can we help you?
Find answers, product information, shipping details,
warranty policy and more.
If you can’t find what you’re looking for,
our team is always here to help.
01
Frequently Asked Questions
Browse answers to the most frequently asked questions about our LED displays, products, ordering process, shipping, installation and after-sales support.
1. What products do you offer?
We provide a complete range of LED display solutions for indoor, outdoor, rental, transparent, fine pitch and creative applications. Whether you need a display for advertising, retail, events, sports or control rooms, we can recommend the most suitable solution based on your project requirements.
2. Which industries do you serve?
Our LED display solutions are widely used in retail, shopping malls, advertising, sports venues, corporate meeting rooms, transportation, education, exhibitions, entertainment, hospitality and many other industries. We support projects of all sizes worldwide.
3. Which countries do you ship to?
We are committed to delivering reliable LED display solutions backed by professional technical support, strict quality control and responsive customer service. From product selection and customization to shipping and after-sales assistance, our experienced team is here to support your project every step of the way.
4. How can I request a quotation?
Simply contact us with your project details, including the installation location, display size, preferred pixel pitch and application. Our sales team will prepare a customized quotation and recommend the most suitable LED display solution for your project.
5. Why choose YI DISPLAY?
Simply contact us with your project details, including the installation location, display size, preferred pixel pitch and application. Our sales team will prepare a customized quotation and recommend the most suitable LED display solution for your project.
1. How do I choose the right LED display?
Choosing the right LED display depends on several factors, including the installation environment, viewing distance, screen size and intended application. Whether your project is for indoor advertising, outdoor signage, retail, events or a control room, our team can recommend the most suitable solution based on your specific requirements.
2. What pixel pitch should I choose?
The ideal pixel pitch depends primarily on the viewing distance. Smaller pixel pitches provide higher image resolution for close viewing, while larger pixel pitches are more suitable for long-distance viewing and outdoor applications. If you’re unsure which option is best, simply share your project details and we’ll recommend the most appropriate pixel pitch
3. How long does an LED display last?
Our LED displays are designed for long-term performance and can typically operate for up to 100,000 hours under normal working conditions. Proper installation, regular maintenance and suitable operating environments can help maximize the lifespan and ensure stable performance over many years.
02
Shipping Policy
Learn about our production schedule, shipping options, delivery timelines, tracking services and customs information for international orders.
03
Warranty
Learn about our warranty coverage, technical support, replacement process and after-sales services to ensure your LED display operates reliably.
04
Returns & Refunds
Review our return policy, replacement procedures and refund guidelines to understand the available solutions for eligible orders.
05
Terms & Conditions
Read the terms governing quotations, orders, payments, deliveries, warranties and the use of our website and services.
06
Contact Support
Need additional assistance? Our experienced team is ready to help with product recommendations, technical support, quotations and project consultation.